Refund & Return Policy — Telean Rx

Prescription Medication Returns

Under strict federal and state laws, prescription medications cannot be returned, exchanged, or reused once they have been dispensed by the pharmacy. This law applies even if the packaging is completely unopened and unused.

Therefore, once your provider has issued a prescription and the order has been processed by our partner pharmacy, all medication sales are 100% final and non-refundable. Once your payment method has been charged and your package has been handed to the carrier (USPS, FedEx or UPS), the sale is final.

Before your order ships, you can log in to your teleanrx.com account to change your shipping address or payment method, or to cancel your subscription. If your prescription medication arrives damaged or is lost in transit, contact our patient care team at (307) 300-2113 or [email protected].

Free Consultations

Your initial online health assessment and consultation with a licensed U.S. physician are completely free.

You will never be charged for the consultation itself. You are only charged if a treatment plan is medically approved and you decide to proceed with the prescription.

Order Cancellations

We understand that you may change your mind. Our cancellation policy is based on the processing status of your medication.

Before Pharmacy Processing

If you wish to cancel a new order or a recurring subscription refill, you must do so before the pharmacy begins processing the medication.

Please contact our support team or cancel via your patient portal immediately. If caught in time, you will not be charged.

After Pharmacy Processing

Once an order has been sent to the pharmacy for fulfillment and dispensing, the order cannot be canceled, stopped, or refunded under any circumstances.

Subscription Refills

Many of our treatments, such as GLP-1, peptides, and hair loss plans, are set up on an automatic subscription basis to ensure you do not run out of medication.

You can pause, modify, or cancel your subscription at any time through your account portal.

Damaged, Lost, or Incorrect Orders

While we cannot accept returns, we will always make it right if there is an error on our end or an issue during shipping.

Damaged Medication

If your package arrives damaged or the medication inside is compromised, please contact us within 48 hours of delivery. You will need to provide clear photographic evidence of the damaged product and packaging.

We will expedite a replacement at no additional cost.

Lost in Transit

If your tracking information shows that your package has been lost in transit and has not been delivered, please reach out to our support team so we can investigate with the carrier and send a replacement.

Incorrect Medication

If you receive the wrong medication or dosage, please contact us immediately.

How to Contact Us

For any questions regarding billing, to report a damaged item, or to cancel a future order, please reach out to our support team.

Non-Prescription (Over-the-Counter) Products

Telean Rx may accept returns of unopened, non-prescription items up to 30 days after the sale. You are responsible for return shipping costs, and we do not accept COD returns.

To start a return, contact our patient care team at (307) 300-2113 or [email protected]. Include your order number, the product name and the reason for the return.

Telean Rx may deny a return that does not arrive in the condition it was shipped, or if the product appears to have been opened or tampered with. Once we receive and approve the returned product, the purchase price will be refunded to your original payment method.

Address for Returns

Sanos Rx LLC DBA Telean Rx
1018 S. Batesville Road
Greer, SC 29650

Please contact us before sending a return. Prescription medications cannot be returned to this address.