Privacy Policy — Telean Rx

Introduction

Telean Rx is committed to respecting the privacy of individuals who visit our website and use our services. This Privacy Policy describes the types of information that may be collected through our website and services, how that information may be used, and the circumstances in which it may be shared.

By accessing or using the Telean Rx website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, you should not use the website or provide personal information through it. If you are a California resident, please also see our California Privacy Notice.

Because Telean Rx provides healthcare-related services, certain information you provide may be health information and may be subject to additional privacy protections under applicable federal and state laws.

Information We Collect

Depending on how you interact with Telean Rx, we may collect information that you voluntarily provide, information generated through your use of our website, and information received from service providers that support our services.

Information you provide

Information you provide may include your name, email address, telephone number, account information, and other information you choose to submit when contacting us, completing an online assessment, requesting a consultation, or using our services.

Health and treatment information

When you use healthcare services provided through Telean Rx, you may be asked to provide information about your health history, current health concerns, medications, allergies, treatment goals, and other information needed for a provider to evaluate whether treatment may be appropriate.

Technical information

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, operating system, pages viewed, approximate usage information, and information about how you interact with the website.

Health Information

Telean Rx may collect health information when you use our healthcare services. This information may be used to support the healthcare services you request and to allow a licensed provider to review information relevant to your care.

Health information may receive additional protections under applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

The handling of protected health information may also be described in a separate Notice of Privacy Practices or other healthcare privacy documentation where required by law.

How We Use Information

Information collected by Telean Rx may be used for purposes including:

• Providing and administering requested services.
• Processing consultation and treatment requests.
• Supporting communication between patients, providers, and the Telean Rx team.
• Reviewing and responding to questions or requests.
• Providing information about services you request.
• Maintaining and improving our website and services.
• Protecting the security and integrity of our systems.
• Detecting, preventing, and addressing fraud, unauthorized activity, or misuse.
• Complying with applicable legal and regulatory obligations.

We will use health information and other sensitive information only as permitted by applicable law and for purposes associated with providing and supporting healthcare services or other permitted purposes.

When We Share Information

Telean Rx does not share personal information simply because it is available to us. Information may be disclosed when necessary to provide requested services, operate our business, protect our systems, comply with legal obligations, or as otherwise permitted or required by applicable law.

Depending on the service involved, information may be shared with service providers and other parties that help us operate the website and deliver services.

Service providers

We may use third-party companies to provide technology, hosting, payment processing, communications, security, analytics, administrative, or other business services. These providers may access information only as necessary to perform services for us and subject to applicable contractual and legal requirements.

Legal requirements

Information may be disclosed when we believe disclosure is required by law, regulation, legal process, court order, governmental request, or other applicable legal obligation.

Safety and protection

Information may also be used or disclosed when reasonably necessary to protect the rights, safety, security, or property of Telean Rx, our patients, our providers, or other individuals, or to investigate suspected fraud, abuse, or unauthorized activity.

Providers, Pharmacies & Healthcare Services

Telean Rx connects patients with licensed U.S. healthcare providers for online care. Information submitted as part of a consultation may be reviewed by an appropriate licensed provider when necessary to evaluate your healthcare request.

When medication is prescribed, information necessary to fulfill a prescription may be shared with the appropriate pharmacy or other healthcare service provider involved in fulfilling the prescription.

The information shared in connection with healthcare services is limited to information reasonably necessary for the applicable service and is handled according to applicable privacy and security requirements.

Cookies & Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, or similar technologies to help the website function, understand website usage, remember preferences, improve performance, and support website security.

Cookies are small files that may be stored on your device when you visit a website. Some cookies may be necessary for the website to operate, while others may help us understand how visitors use the website.

Depending on the technologies used on the website, you may be able to manage certain cookie preferences through your browser settings or available website privacy controls.

Disabling certain cookies may affect the functionality or performance of portions of the website.

Data Security

Telean Rx takes reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

Where appropriate, security measures may include access controls, encryption, authentication, system monitoring, secure technology infrastructure, and other safeguards.

No website, internet transmission, electronic storage system, or other technology can be guaranteed to be completely secure. For that reason, while we work to protect information, we cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to provide requested services, maintain appropriate business and healthcare records, fulfill legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

Healthcare information may be retained for periods required by applicable healthcare recordkeeping laws and regulations.

When information is no longer required, it may be securely deleted, destroyed, de-identified, or otherwise handled in accordance with applicable requirements.

Your Privacy Rights

Depending on where you live and the laws that apply to your information, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• Requesting access to certain personal information we maintain about you.
• Requesting correction of inaccurate information.
• Requesting deletion of certain information, subject to applicable legal exceptions.
• Requesting information about how your personal information is collected or used.
• Exercising certain choices regarding communications or other permitted uses of information.

Some rights may not apply to all information or may be limited by law, including requirements to retain certain healthcare or business records.

If you wish to exercise a privacy right, contact Telean Rx through the available contact method on this website. We may need to verify your identity before completing certain requests.

Children's Privacy

The Telean Rx website is not intended to knowingly collect personal information from children in violation of applicable law.

If we learn that personal information has been collected from a child in a manner that violates applicable law, we will take reasonable steps to address the information as required.

Third-Party Websites & Services

Our website may contain links to third-party websites, services, platforms, or resources. These third-party services may have their own privacy policies and terms.

Telean Rx is not responsible for the privacy practices, security, content, or policies of third-party websites that are not controlled by Telean Rx.

We encourage you to review the privacy policies of any third-party service before providing personal information through that service.

Communications

If you provide contact information to Telean Rx, we may use it to respond to your requests, provide information related to services you have requested, communicate about your account or care where applicable, and provide other communications permitted by law.

Communication preferences may be subject to applicable legal and operational requirements. Certain healthcare, service, security, or transactional communications may still be necessary even if you choose not to receive optional communications.

Any text messaging or email program offered by Telean Rx may be subject to additional terms, disclosures, or consent requirements where applicable.

State Privacy Rights

Certain states provide residents with additional privacy rights concerning personal information. Depending on your state of residence and the information involved, these rights may include rights to access, correct, delete, or obtain information about the processing of certain personal information.

State privacy laws may contain exceptions, limitations, and different requirements. Where a state-specific requirement applies to Telean Rx, we will handle applicable requests in accordance with the law.

Additional state-specific disclosures may be added to this Privacy Policy when required based on the services offered and the jurisdictions in which Telean Rx operates.

Text Messaging & Mobile Data

All other sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent. We may send service-related or required notices about the website by email or by text message (SMS) to the mobile number you provide. See our SMS Terms for message frequency, rates and how to opt out.

Additional Uses & Disclosures

• Marketing. We may use information to deliver marketing communications about services offered by us or third parties that may interest you, either directly or through third-party apps or websites. You will be given the option to opt out of marketing messages.
• Analytics. We use Google Analytics, a web analytics service provided by Google, which uses cookies to help us analyze how you use the website. Learn more at How Google uses information from sites or apps that use its services.
• Aggregated and de-identified data. When permitted by law, we may combine information you provide with information we maintain or receive from third parties, and we may de-identify information and use it for any purpose permitted by law. We and our service providers may share reports on user demographics and traffic patterns, and other information that does not identify you, with third parties.
• Business transfers. We may share information with advisors and potential transaction partners in connection with a merger, acquisition, reorganization or sale of assets. If all or substantially all of our assets or stock are acquired by a third party, our user database, including personal information, may be transferred to that party.

Your Choices & Do Not Track

You may opt out of marketing emails by using the unsubscribe link in any marketing email or by emailing [email protected]. Some messages cannot be opted out of, such as non-promotional messages about services you have registered for and administrative, technical or safety notices.

The website does not currently respond to “do not track” signals or similar mechanisms. If that changes, we will describe how in this Privacy Policy. For more information, visit www.allaboutdnt.org.

Emails and other communications you send to us are not encrypted. By communicating with us by email, you accept the risk that personal information in the email may be intercepted or accessed by unauthorized parties. We use Secure Sockets Layer (SSL) encryption to help protect personal information in transit on our website.

Adults Only

The website is intended for adults only. It is not directed to, and we do not knowingly collect information from, individuals under the age of 18. If you learn that your child or anyone under 18 in your care has provided us with information without your consent, contact us using the information below.

California Residents

Under California Civil Code Section 1798.83, California residents may request information, once per calendar year, about how and to whom we disclose certain categories of personal information for direct marketing purposes. Send your request to [email protected] or call (307) 300-2113.

California residents should also review our California Privacy Notice for additional provisions that apply to them.

Access from Outside the United States

If you access the website from outside the United States, your personal information may be transferred to, stored in and processed in the United States. Some governmental authorities may not consider the level of protection for personal information in the United States equivalent to that required in other jurisdictions.

Changes to This Privacy Policy

Telean Rx may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

When this policy is updated, the revised version will be posted on this page and the updated date will be reflected at the beginning of the policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how information is handled.

Contact Telean Rx

Attn: Privacy Team / Regulatory Compliance
Sanos Rx LLC DBA Telean Rx
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
Email: [email protected]
Phone: (307) 300-2113

If you have questions about this Privacy Policy or about how Telean Rx handles personal information, you may contact us through the contact options available on the Telean Rx website.

When contacting us about a privacy request, please provide enough information for us to understand your request. We may need to verify your identity before responding to certain requests involving personal information.